Returns & Exchanges

At YEVA, we take pride in crafting premium bags and shoes with exceptional quality. We want you to love your purchase, but if you're not completely satisfied, we're here to help.

1. Eligibility for Returns & Exchanges

  • Returns & Exchanges are only applicable for shoe size exchanges 

  • Exchanges are available for different sizes of the same item, or for a different style of equal or higher value, subject to availability. If you choose an item of lower value, the price difference will not be refunded

  • Sale items are not eligible for return or exchange

  • Items must be returned within 7 days from the date your order is delivered (e.g., if your order arrives on May 1st, you have until May 8th to ship back your return).

  • Products must be unused, unworn, and in their original condition, including the original dust bag and box packaging

  • For size exchanges, all shipping fees (including return and re-shipping) will be the responsibility of the customer.

  • Returns & Exchanges are limited to one-time only per order

2. Return Process

  • Submit a Request – Contact us via WhatsApp at +62 821-2514-3617 to request a return.

  • Approval & Shipping Instructions – Once your request is approved, we will provide you with the return shipping details.

  • Packaging & Shipping – Securely pack the item in its original dust bag and packaging. Then send us a valid tracking number via WhatsApp.

3. Refunds

  • Refunds are only applicable if the size you wish to exchange is out of stock or if you receive a defective or incorrect item.

  • Refunds will be issued either as a voucher code for the next purchase or as a  cash refund equal to the selling price of the returned product(s) - depending on the situation.

  • Shipping fees are non-refundable unless the item is defective or incorrect.

  • Please allow up to 7 business days for the refund to be processed.

4. Damaged or Defective Items

  • We conduct thorough quality control on each item before shipment. However, if you receive a defective or incorrect item, please contact us within 48 hours of delivery and provide unboxing video proof via WhatsApp at +62 821-2514-3617 or email at cs@yeva.asia.

  • We will arrange for a replacement or a full refund, including the shipping fee.

  • For exchanges due to defective or incorrect items, the shipping fee to resend the replacement will be covered by YEVA.

About Us

YEVA is a lifestyle brand for modern women who value timeless design and effortless style. In a fast-paced, trend-chasing world, YEVA invites the modern women to slow down, to choose less but better.

It’s about a quiet confidence that shows up in a pair of shoes and bags that work with everything—because they were made to reflect you, not the trends.

Whether you're heading to a meeting, grabbing a coffee, or chasing after your toddler—YEVA walks with you, not ahead or behind. Just there, making every step feel simple, seamless, and undeniably you.

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